ERP-LAB. Business automation lab

We develop web‑applications on request

ERP-systems, CRM-systems, startups

We automate small and medium-sized businesses all around the globe

ERP or CRM?

ERP-system

Every business consists of 2 main components: operations and sales.

Operations is the core of the business. This is everything that relates to creating value for the end-consumer such as production, order handling, finance, logistics, human resource, etc. Automation of operations due to effective integration of business processes is the key aim of EPR‑systems or enterprise resource planning systems.

Sales is everything related to consumer engagement, application handling, negotiations, marketing, maintaining customer relationships. Sales are usually automated by implementing CRM-systems or customer relationship management systems. It is important to note, that CRM-system can be a part of an ERP‑system.

Any business automation system is an information system (IS) per say.

What is an IS? or how do ERP‑systems work

ERP‑system creates an integrated information handling system in the firm. Data is entered there only once and instantly becomes available for the whole company. Additionally, if the data is maintained properly, it is always up-to-date. This creates a solid base for effective collaboration and decision-making.

The easiest way to understand how ERP-systems work is on an example. Let's imagine that our company is a training center.

Manager Ilana registers a new student and enters his personal information into the system. Teacher Bob immediately sees that he has a new student in his class. And the new pupil gets instant access to the course training materials via his personal account.

Finance department knows instantly that the course was paid, while John, the CEO, has access to up-to-date information regarding the number of students in a group and the profitability of each of the groups.

Our systems are web‑applications. You can work with them from everywhere provided you have internet access. You can also divide the access levels so that, for instance, employees will get certain permissions, and can only work with authorized data or perform authorized actions.

Do you need an IS?

There is a set stereotype that ERP is complex, expensive and accessible only for big profitable corporates. This is wrong. Even small business cannot operate with Excel or standard CRM-systems alone, they need more complex applications.

Excel is a great tool for a business that is no bigger than a waffle stand.

A standard CRM‑system will only work perfectly if all your business processes exactly follow a set scenario. But, in this case, you will always be limited by the system functionality as well as depend on its operator. Furthermore, CRM-system automates sales, but long-term customer value is not created due to marketing and sales but because of the quality of the service provided. Therefore, automation of the core business is far more important than sales automation!

The best solution is to create a personalized and customized IS, which would automate both: operations and sales. ERP‑system will bring accountability and process transparency in all the departments as well as unite all the data flows into a single mechanism.

Undoubtedly, this is affordable for small businesses. The minimum project budget is $15.000‑$20.000. Average yearly turnover of our clients is approximately $500.000. If you do not consider these numbers to be unreal, then, perhaps, it is the right time to create a customized ERP‑system.

Three main advantages of ERP‑systems

1. Order and control

Everything is in order

Chaos leads to anxiety, while order brings peace. Creating an ERP‑system will help you organize the essential data and employee responsibilities. Business will turn into an automated process, which creates profit.

Everything is at one place

ERP‑system reduces the risk of the information chaos, which happens when the same information is stored on a variety of sources.

Everything is automated

With an ERP‑system, it is hard for employees to forget about a data-input or deteriorate the available information. ERP‑system also makes it easier for new workers to start in the company.

Responsibilities are clearly divided

Employees only have access to the information they need to fulfill their duties. Additionally, they can only perform authorized actions.

Without an ERP-system

Without an ERP‑system

With an ERP-system

With an ERP‑system

2. Profitability growth

Employee productivity is transparent

ERP‑system creates transparency in the whole process, and employes cannot fake being extremely busy with their duties. This makes human resource management easier and more straightforward.

The marketing budget is not wasted

ERP‑system generated reports are enough for objective decision-making. This will enable you to choose the most effective and profitable courses of actions.

A real financial picture is always available

With an up-to-date insight into the state of the affairs, you will be able to reduce the number of losses and unnecessary expenses. ERP‑system allows you to keep track of the financial situation.

Simple actions are automated

You can decrease the number of employees that perform repetitive tasks and save resources.

According to the International consultancy firm "Capterra", with a CRM-system in place, management productivity increases by 37%, sales - by 29%, and company profit raises by 25-35% (2015 y.).

Home office

Remote workers can smoothly fulfill their duties worldwide with the help of an ERP‑system. This means you will need a smaller office, fewer workspaces, fewer gadgets and, hence, have less expenses.

Without an ERP-system

Without an ERP‑system

With an ERP-system

With an ERP‑system

3. Increased productivity and service quality

Exceed client's expectations

ERP‑system helps to exceed your clients' expectations due to highly organized business processes. High service quality is the key success factor of any firm.

Integration of ERP‑system with the company webpage

You can unite your ERP‑system and your webpage into a single mechanism that will be accessible for any employee or partner worldwide!

Be faster than your clients can imagine

Information can be easily accessed and employees waste less time and effort to find the necessary data, which increases their performance and makes customers happier.

According to APICS, the leading provider of business education and certification programs, implementation of an ERP‑system increases employee productivity by 30% on average.

Without an ERP-system

Without an ERP‑system

With an ERP-system

With an ERP‑system

Implementation of an ERP‑system is the first step

to scale up your business!

Our key clients

Computer training and additional education center

This is one of the most famous training centers in the Zelenograd region in Moscow. It functions since 1998, providing education services to young children, students, and adults who want to become better at IT, prepare for exams or improve in certain subject areas.

A customized ERP‑system for a business in the education industry was created for the training center.

The system is an integrated collaboration platform for all the participants of the educational process including training center management, teachers, students, and their parents. The system is running since 2008. It is daily used by approximately 40 employees of the training center and 1000 students.

ERP‑system possibilities:

  • A wide array of users with different content permissions (for instance, students, teachers, assistants, CEO).
  • A hierarchical structure of information storage organization by year and program (lesson topics, number of hours, price, type of exams/tests, etc.).
  • A possibility of primary and secondary course registration.
  • Creation of student groups, with the possibility to assign hours, teachers, and years (depending on the program and the year, grade lists are formed).
  • Student attendance and performance tracking. Teachers put grades depending on the program and the year a student is in, management monitors the situation, students and parents see the grades in the personal accounts on the website (an online grade transcript).
  • Finance control system which includes integration with the client bank, list of financial operations, list of sales returns, list of students with the monthly payment amounts, etc. The system can create various financial reports automatically.
  • The system generates diplomas and grade transcripts at the end of the educational year. The process is fully automated and the system can create a grade transcript for the whole group if needed.
  • Fully automated teacher ratings that are created based on various criteria and assess the quality of teachers' work (administrative work, student performance, number drop-outs, amount of complaints, etc.).
  • A possibility of information search, statistical report creation, and sampling.

ERP‑system interfaces:

Media holding «Zelengrad today»

The media holding consists of a newspaper and a radio channel both called "Zelenograd today". The newspaper has been published since 1995 and is one of the most popular periodicals in Zelenograd.

Especially for "Zelenograd today" an ERP‑system for a media business was created.

The system is suitable for directors, marketing managers, designers, editors, and company clients. The system is used since 2011. Daily it supports around 30 employees and many Zelenograd citizens which place short announcements on the newspaper website.

One of the biggest advantages of implementing the system is, in my opinion, full transparency of all the processes.

executive director Anatoliy Kuznetsov

ERP‑system possibilities:

  • Possibility to grant users different levels of access and permissions: executive director, manager, designer, editor, secretary, accountant, delivery staff - all have different permissions.
  • Automated order handling for diverse advertisement types: articles and brochures, compact announcements, polygraphic products.
  • Possibility to manage the list of newspaper issues that allows to track the newspaper fillability and edit copies in real time.
  • Accountability of newspaper release schedule and pricing of advertisement placement.
  • Monitoring of debtors, control of credit limit for customers, discount management.
  • Accountability of core operations: employee list, hours worked, employee vacations, office duty schedules, and agreement management.
  • Full employee accountability. The system detects when the staff logs in or out and records it.
  • Task allocation system, and subsequent monitoring of task implementation.
  • Employee notification system, that generates automatic messages in case of certain events and gives employees or groups of employees possibility to communicate with each other.
  • Accountability of complaints and suggestions, coming from clients.
  • Automated import of cash inflows from the "1С-Buhgalteriya" program and the Client-Bank.
  • Numerous reports about employee performance, financial statements, and payrolls can be generated.
  • A special "Balance" module, which gives the director of the organization an opportunity to see the financial numbers in real time including all the necessary data such as salaries, revenues and expenses, accounts payables and accounts receivables.
  • Integration with the website that gives users an opportunity to place and pay for short announcements via the personal account on the newspaper website.
  • Wide possibilities of information search.

ERP‑system interfaces:

National Research University of Electronic Technology

Russian National Research University of Electronic Technology is one of the 29 national research universities.

Especially to cater to the needs of the National Research University an ERP‑system for alumni association was created.

Most of the educational institutes try to maintain relationships with their alumni. They regularly organize special meetings. Usually, a university has a special organization in place that handles relationship building with the alumni.

Possibilities of the ERP‑system:

  • Role division into leaders and operators within the system.
  • Keeping the necessary information about alumni.
  • Ability to manage the message and communication history with the alumni.
  • Flexible notifications about diverse events with regards to a certain alumnus.
  • Powerful search engines.

ERP‑system interface:

Company "Magazin Znaniy"

The company is running since 1997 and has a lot of offices across the country: in Barnaul, Kemerovo, Krasnoyarsk, Komsomolsk-na-Amure, Novokuznetsk, Berdsk, Omsk, Tomsk, Habarovsk.

Especially for the company needs an ERP‑system for scientific-work writing business was tailored.

The system enables collaboration of directors, managers, accountants, authors, and clients. Every user has its own account in the system with different possibilities. The system is used since 2015. Daily it supports thousands of clients, 250 authors, and around 70 people of the company staff in 14 offices across Russia.

What I really want to emphasize is that, from the start, I felt understood. Secondly, the price-quality relationship in ERP-LAB was better compared to other companies that provide a similar service.

executive director Igor Budeykin

ERP‑system possibilities:

  • Ability to manage several legal entities and offices.
  • Ability to manage the client base, the employee base with powerful search engines.
  • Ability to manage price-lists for different order types and disciplines, seasonal discounts, price markups, and pricing of authors.
  • Full automation of order handling (the operational processes): order issuance, choice of the writer, acceptance of the finished order by the manager, fine-tuning of the work, uploading the finished order to the website and sending it to the end-customer, quality control.
  • Automation of order tracking such as payment records and reimbursement of authors.
  • Full automation of work with authors: business-processes of testing the new authors, hiring them, distributing orders and uploading the results, paying to authors, forming the records of finished works, and penalizing authors.
  • A built-in messaging system, which includes messages regarding the new orders (with the possibility to talk to customers via the personal account).
  • A built-in system of setting the tasks and tracking the status of their execution.
  • More than 30 different reports can be generated that give top management an opportunity to have a full picture of financial results, employee productivity in different departments, and the quality of the service provided to the customers.
  • The activity journal, where several roles can be combined into one or certain employees replaced.

ERP‑system interface:

Company "TRUTECH"

"TRUTECH" rents out dedicated servers in the Russian Federation and provides services of computer maintenance to offices in Moscow and Moscow region.

An ERP‑system for mutual agreement between counterparties was customized and tailored to the company needs.

ERP‑system possibilities:

  • Accountability of employees and employee vacations.
  • Creation of client base for individuals and legal entities.
  • Accountability of negotiations with clients, suppliers, employees.
  • A hierarcal organization of information storage with different access permissions depending on the list of user permissions (similar to ACL Windows)
  • Accountability of payments and agreements with clients, suppliers, and staff.
  • Management of agency fees for recommending company services.
  • Notification system.
  • "Live" search based on Sphinx SE technology.
  • Credit monitoring and control.
  • Integration with the client-bank.
  • An integrated final report, that displays the full financial picture.

ERP‑system interface:

About us

We create ERP‑systems to automate businesses worldwide.

Our ERP‑systems are serverless web applications. Serverless design guarantees that applications work flawlessly and do not have weak spots, that is - servers.

The application works on the base of cloud services by the leading providers, such as Amazon Web Services.

Our ERP‑systems have four main advantages:

  1. High speed. Our systems are very fast, the majority of pages open in less than a second. We provide our clients with proper databases, and we code really quickly. Additionally, we use CDN or Content Delivery Network.
  2. Reliability. All services of our systems are provided by cloud services and duplicated. This means, that even if the data-center is damaged, the system will continue working as if nothing has happened.
  3. Scalability. With the rise of workload, the capacity of our hostings increases, and with workload decline, it goes down. The switch happens automatically.
  4. Low hosting expenses. You only need to pay for the used capacity. If the system uses a little and the amount of users is very small, the hosting expenses are low (or even equal to zero).

We do not design mobile apps for our ERP-systems. Instead, we create progressive web applications, which do not require installation on a mobile device and a distinct code to be used. Progressive web applications work in browsers and are not worse than traditional mobile apps.

ERP‑LAB Team was created in 2008

We have an international team. The Head Office is situated in Zelenograd (Moscow, Russia).

Most of our employees work remotely. We do not have big office expenses and do our best to minimize overhead costs. This makes our web applications affordable.

We created our own project management system "AB-TASKS" (task-tracker). AB-TASKS organizes all project tasks. It gives our clients the opportunity to set tasks, participate in discussions, track the process, etc. AB-TASKS is connected to e-mail, which makes it easy to work with.

We also created a simplistic system for document maintenance "AB-DOC". It is used for maintaining project documentation.

Key employees

Tamara Nemtsova

Founder

Julia Gordeeva

Customer service manager

Alexey Tkachev

Databases and API administrator

Georgy Nemtsov

Senior Web Developer

Ilya Shatan

Senior Web Developer

Igor Buranov

Web Developer

The process

In the beginning, we create an MVP or minimum viable product

One of the key success factors of project implementation is the ability of the customer to say "no". He has to be able to focus on the most important ideas and desires. A Minimum Viable Product has to be created. This is an application version with which the client can already start working. Depending on the feedback, the application is then fine-tuned and developed further. This is how the best web‑applications are created!

Agile or flexible software development

It is impossible to think about everything from the very beginning. If we try to do that, we will never start working on the product itself. We first have to agree on the MVP and then work with it further. We work according to the following principles: we develop the program stage by stage, you test it, give us feedback, we improve it.

Hourly payment system - $50 / hour.

We are convinced that productive collaboration is only possible in "win-win" situations. Hourly payment structure, as opposed to the fixed price scheme, gives the client a possibility to get the full ownership of the expenses and the project implementation status. For us, it guarantees that our work is paid. Both parties benefit.

Together, we can achieve anything!

ERP‑system creation is a very complex process. And it will only be successful if the customer is involved in every step. We have a deep understanding of diverse technologies and experience with various ERP-systems while you know best how your business runs. Together, we can create a product that will accelerate the growth of your company.

Implementation steps and pricing

On this stage, we have to "draft" the project and establish its limits. ERP‑LAB studies the main features of the customer's business as well as understands the tasks that the customer wants to solve with the help of an ERP‑system. The main channels of communication are e-mails and conference calls.

On this stage, complexity and size of the ERP‑system are determined and, subsequently, the customer can understand what the approximate price of the system and the time required to develop it will be. Furthermore, it is important to work as a team to understand if companies are comfortable with each other's working cultures and if further collaboration will be beneficial.

Duration: 2-3 weeks

Expenses: free

Result: the project definition

On this stage, the ERP‑system is "created on paper". The interfaces of all the pages are developed and the logical connections between them are drawn. The structure of the necessary data, with which the system will operate, is designed. Maps of user accounts are created. All these actions are parts of the prototyping phase.

From the customer side, a contact person is involved. From the ERP‑LAB side, a project manager is appointed who will also be involved in the future stages.

After finishing, the system prototype is printed on paper as terms of reference and approved by both parties.

Duration: 1-3 months

Average expenses: $2000‑$3000 per month

Result: a prototype of the ERP‑system (Terms of reference)

On this stage, ERP‑LAB professionals make the prototype, created earlier, go "live". Databases that will store the system information are created while all the necessary functions of the ERP‑system are programmed. Development fully follows the approved Terms of reference from the previous stage.

At the beginning of the development phase, a huge time period is dedicated to creating the base of the system and the initial version which includes main functions from the Terms of reference.

After this is done, customer representative is involved again. ERP‑LAB specialists develop the system step-by-step and, along the route, the customer performs functionality checks and provides feedback. If needed, the terms of reference is changed and modified.

Duration: 3-6 months

Average expenses: $3500‑$5000 per month
The customer pays for the first 3 months in advance. Starting from the 4th month, the work is paid monthly.

Result: an operational ERP‑system

This step presupposes that the client starts using the system.

Client appoints a coordinator who will be responsible for teaching employees to use the system as well as collect complaints and suggestions from them.

ERP‑LAB Team with the Project Manager promptly adjust the system as well as consult the coordinator on how to easily adopt the system in the company.

Duration: 1-2 months

Average expenses: $2000‑$3000 / month

Result: ERP‑system is deployed

The support stage and the deployment stage start simultaneously. Technical support includes:

  1. Unlimited and rapid consulting services of the client's coordinator concerning the work of the ERP‑system.
  2. System administration of ERP‑system hosting: maintaining system continuity and integrity, keeping track of efficiency and errors, backup data control.
  3. Programming: changes/adjustments of the system, fixing errors.
  4. Solving all issues that occur with ERP‑system.

Point 2 to 4 are executed within a limit of working hours (8-16 hours a month) which are included in the monthly fee. Task management is carried out through the ERP‑LAB task-tracker. Clients have the ability to set tasks, keep track of the work done and the hours spent.

ERP‑LAB provides a guarantee for the system.

Guarantee period starts at the deployment stage and lasts on average for 6 months. During the guarantee period, all the errors and problems are fixed for free.

Average expenses: $600‑$2300 / month
During the deployment stage, there is a 30% discount.

Result: ERP‑system works flawlessly and is fully operational

Contacts

Phone: +1‑415‑573‑09‑72 (US)

E-mail: hello@erp‑lab.com

Headquarters: Moscow, Zelenograd, Savelkinskiy proezd, 4 (Business-center), offices 502, 807

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